How AI Can Deliver a Better 3PL Customer Service Experience Third-party logistics (3PL) organizations are facing a more challenging operating environment. The sheer number of orders is increasing rapidly — and more of them consist of small quantities that threaten to overwhelm information processing systems. Customers want dependable delivery at a time when an increasingly […]

Five Criteria for Choosing Your Next E-Commerce Delivery Partner Everyone wants a delivery partner that delivers goods on time, in undamaged condition, to the right location. Too often, though, wanting is not getting. Shipments are delayed leaving the warehouse, merchandise is damaged somewhere in transit, and consumers end up checking their neighbors to track down […]

Five Stops on a Road Map to the ‘Perfect Order’ Market volatility has eased somewhat relative to levels seen in the past three years, but the operational demands and customer expectations from an acceleration of omnichannel e-commerce — now around 20% of retail shipments and growing at ~10% annually — are here to stay. Managing […]

From Management to Orchestration Digital technology is transforming global supply chains, delivering unprecedented speed, precision and insight. Accelerating adoption is placing new demands on companies and their partner suppliers and vendors to more actively collaborate and share real-time information. A new type of supply chain is emerging that is increasingly reliant on digital tools to […]