Global Research Report: The State of Customer Experience Times have changed. Digital customer experience (CX) channels are mainstream—and the paths toward loyalty and growth involve meeting customers on their journey by aligning to their preferences, prioritizing customer and employee engagements, and harnessing cloud-based technologies. Download the report to learn key strategic priorities and the leading […]

GovLoop Research Brief – Team Up With Automation for a Better Citizen Experience Automation technologies such as chatbots, voice assistance, and artificial intelligence (AI) have been deployed widely and rapidly in the private sector. As a result, people are growing accustomed to the efficiency automation provides and raising their expectations about service quality from the […]

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless, and personalized experiences—that improve the customer experience (CX). Citizens demand intuitive services […]

2022 Contact Center Buyer’s Guide The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work, and do business. Customer experience (CX) leaders are prioritizing solutions that give organizations the agility needed for swift, sustainable differentiation—no matter what changes […]

4 Ways AI Helps Agencies Provide Unparalleled Service One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government contact centers have used AI-powered chatbots and voicebots to improve the constituent experience. Download the article to learn how: […]

3 Steps to Modernizing the Government Contact Center Whether it’s a simple question or a complex issue, citizens expect to receive the same great customer experience from government agencies that they receive from the private sector. To resolve their questions, citizens want to communicate with agencies through the channels they find most convenient. To meet […]

Broadening The Reach & ROI of Sourcing Optimization The challenges facing global supply chains call for rapid, agile solutions, and procurement teams need to be equipped with more than just basic e-sourcing tools. Keelvar’s latest buyer’s book will help you better understand how sourcing optimization can help tackle these issues. Sourcing Optimization has consistently proven […]

Shipping to Canada: Expand Your International Growth In this whitepaper, we discuss these and other reasons businesses are choosing to expand and begin shipping to Canada. The paper offers a light-hearted overview of Canada, including “must know” information about celebrities who call Canada home, a listing of the busiest U.S./Canada border crossings, and an overview […]