2022 IoT Trends Driving Strategic Innovation However, IoT technologies are greatly impacting companies across a variety of industries as advancements continue. IoT has been able to help businesses solve supply chain challenges, among other issues, and the capabilities and use cases are only expanding. What to Expect in this eBook: Digital Transformation: Digital tools have […]

Five Ways to Tame the Tricky Task of Managing Inventory With the world’s supply chains in crisis, having predictable and reliable inventory levels has become a herculean task. One of the largest contributing factors to this is the complex system of suppliers companies now use, with many using multiple providers and receiving thousands of items. […]

Predictive and Prescriptive Analytics In Logistics Between rising consumer demand, supply shortages, and growing economic concerns, shippers are faced with disruption from every possible angle, leaving many questions unanswered. How do you effectively mitigate risk and build a resilient supply chain? Utilizing predictive analytics to execute prescriptive strategies will build a more agile supply chain, […]

Five Benefits of Implementing Data Intelligence Platforms Many companies are increasing their investments in data analytics, but most are not realizing transformational business results. Modern data intelligence platforms, however, enrich and contextualize existing enterprise data to drive the insights and actions that improve supply chain performance. Following are five benefits of making the transition to […]

Palo Alto Networks Enhances Planning Function As Palo Alto Networks, a global provider of cybersecurity services, approached the end of the license period with its then-current SaaS provider, the company was seeking a new software solution to improve Integrated Business Planning. The new tool needed to replicate the capabilities of its existing system, while improving […]

Global Research Report: The State of Customer Experience Times have changed. Digital customer experience (CX) channels are mainstream—and the paths toward loyalty and growth involve meeting customers on their journey by aligning to their preferences, prioritizing customer and employee engagements, and harnessing cloud-based technologies. Download the report to learn key strategic priorities and the leading […]

GovLoop Research Brief – Team Up With Automation for a Better Citizen Experience Automation technologies such as chatbots, voice assistance, and artificial intelligence (AI) have been deployed widely and rapidly in the private sector. As a result, people are growing accustomed to the efficiency automation provides and raising their expectations about service quality from the […]

GovLoop Research Brief – Improving CX in Your Agency Through Contact Center Modernization There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless, and personalized experiences—that improve the customer experience (CX). Citizens demand intuitive services […]

2022 Contact Center Buyer’s Guide The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work, and do business. Customer experience (CX) leaders are prioritizing solutions that give organizations the agility needed for swift, sustainable differentiation—no matter what changes […]

4 Ways AI Helps Agencies Provide Unparalleled Service One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government contact centers have used AI-powered chatbots and voicebots to improve the constituent experience. Download the article to learn how: […]