Optimizing Supply Chain Performance with Unified Data A Global Survey of 450 Senior Supply Chain Decision Makers This report summarizes the findings from a survey of 450 senior supply chain decision makers spanning various industries including fast-moving consumer goods (FMCG), logistics and transport, manufacturing/consumer packaged goods (CPG), pharmaceuticals, and retail across the United States, United […]

How AI Can Deliver a Better 3PL Customer Service Experience Third-party logistics (3PL) organizations are facing a more challenging operating environment. The sheer number of orders is increasing rapidly — and more of them consist of small quantities that threaten to overwhelm information processing systems. Customers want dependable delivery at a time when an increasingly […]

Five Criteria for Choosing Your Next E-Commerce Delivery Partner Everyone wants a delivery partner that delivers goods on time, in undamaged condition, to the right location. Too often, though, wanting is not getting. Shipments are delayed leaving the warehouse, merchandise is damaged somewhere in transit, and consumers end up checking their neighbors to track down […]

Five Stops on a Road Map to the ‘Perfect Order’ Market volatility has eased somewhat relative to levels seen in the past three years, but the operational demands and customer expectations from an acceleration of omnichannel e-commerce — now around 20% of retail shipments and growing at ~10% annually — are here to stay. Managing […]